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ERP Program Professional |
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Overview Consulting Business SAP Scope Projects Work History Education PMO Value I PMO Value II PMO Value III |
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Business / Operational LeadershipDesigned and developed new Credit Management operation focusing on partnership between Sales, Distribution, Customer Service and Credit Management. Design included all Standard Operatining Proceedures, Policies, and computer based tools for customer management, call tracking and dispute resolution. Development included recruitement and training of new credit specialists, salary and commission structure, and target definitions. Developed old (120 days +) account balance reconciliation, dispute resolution and recovery program resulting in the reduction of annual write-downs by 45% in the first year. Developed and deployed customer site visit program for consignment inventory management and replenishment. Program included computer based tracking and FDA reporting functions for inter-occular device manufacturer. Initiated and led a organizational change program to more closely align Sales and Credit Management as customer focused partners leading to higher customer ratings for both organizations. Key member of software selection and business project manager for implementation of SAP R/3 across all business operations. Led operations teams of up to 8 direct reports with responsibility for career planning, recruitment, performance reviews, performance correction. Managed operational budgets exceeding $1 million. Powered by Anything Email
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Operational Results Achieved
- Reduced DSO from 176 days to 72 days in first 60 days of operation.
- Reduced inventory discrepencies from 30% to 12% in first 60 days of program deployment.
- Reduced dispute resolution from average 83 days to average of 14 days.
- Reduced unauthorized claims by 42%.
- Increased department efficiency by 80% reducing overall cost of department by 30%.
- Reduced employee attrition from 50% to 5%.